Support
For support using this website, please contact the TfL Travel for Life team on [email protected] and we will get back to you within one working day. You can also join our live online help sessions on Wednesdays and Thursdays.
Frequently asked questions
Check out these frequently asked questions to see if you can find the answer, but if you can't email [email protected] or contact your Borough Officer
Download the Add Nursery FormDon't worry, your information is not lost. This happens when the Department for Education issues your school a new DfE number. Contact us on [email protected] and we can update your account.
If you are a nursery, you may need to fill in the Add Nursery Form, using the link to the left. If your school or nursery is not in one of the 33 London Boroughs, you are not eligible for this programme. Please contact Modeshift STARS, who deliver a similar programme outside London.https://modeshiftstars.org
You should have received a Verification email when you registered, and you'll need to follow the link in that email. If you haven't received the Verification email, contact [email protected] and we will resend it to you.
Has your accreditation expired? Bronze accreditation lasts for one year, Silver lasts for two years and Gold lasts for three years. But if you think it's expired early, contact [email protected] who can check for you
Find an Activity that you want to complete, and click "Add to My Activities". Then go to your "My Activities" tab, and you will find the activity in the "Not Done Yet" section. Click on the activity to edit it, and when you are ready, click "Submit"